F.A.Q. (Frequently Asked Questions)
Q: I’ve never hired a private investigator before. What should I look for?
Different investigative agencies may specialize in different services so make sure you select one who has experience in the specific type of case you have. After all, you can’t hire a house-painter to fix leaky pipes and expect a good result.
Above all you should look for a service who will disclose all fees in advance, state clearly what they will do and how long it will take, advise you what the risks are based on the methods they propose to use, and above all else, they should be responsive to your questions and comments.
Q: I’m worried about the fees. How do I know they will be affordable?
What is affordable varies from person to person of course. We will present a range of options, disclose all fees in advance and leave it to each client to determine what fits their budget. We will design a solution that meets your needs at a price you can afford.
Since almost all cases we handle involve a client protecting their own interests, whether emotional or financial, we respectfully suggest that the cost of investigative services be viewed as prudent insurance and a down payment towards future happiness and success.
Q: I’m not entirely comfortable talking about my problem with a total stranger…
All communications with us in whatever form are kept 100% confidential. Although you might be uncomfortable with whatever situation brings you to us, chances are very good that we’ve already helped someone else with a similar problem. Let us put our expertise to work for you.
Q: What sort of guarantee will I get?
This mostly depends on the sort of work you ask us to perform. As one example, if you are purchasing informational products from us, we’ll make very clear in advance what you will get and how long it will take and we will keep our word.
A second example pertains to missing persons cases — we cannot guarantee that we will find them (someone who is determined to hide can do so quite easily, contrary to popular belief) but will disclose all our findings to you. At any point during such an investigation you may choose to stop.
In all matters we will strictly keep to both the letter and the spirit of our agreements with you. We value our good reputation and we strongly believe that a satisfied client is the best possible advertisement. In all matters we will advise you of the possible risks, not just the possible benefits.
Our promise of confidentiality is absolute. So you can discuss whatever matter is of concern to you knowing that total discretion is assured.